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FAQs

We specialize in DStv installations, signal repairs, Extraview installations, satellite dish realignment, TV mounting, relocations, satellite replacements, LNB replacements, and DStv extra points.

Yes. All of our installers are fully qualified and fully vetted before working on our team. We pride ourselves on providing a ‘Professional Efficient Service’ and we strive to offer competitive rates whilst providing a quality customer-focused service from the minute you call our company through to job completion.

We have a team dedicated to our work all round the clock. We are the most proficient Dstv team in response to duty, we report on-site within 15 to 45 minutes of your initial call.

A typical DStv installation takes about 1-2 hours, depending on the complexity of the setup and the specific requirements of your location.

Yes, we offer same-day installation services subject to availability. Please contact us to schedule an appointment.

We receive many calls requesting an estimate for fault finding jobs. In most situations its difficult to provide a fixed cost for fault finding over the phone due to the work required to investigate the fault. Our job booking team may suggest that we attend for a short period of time to investigate your fault which will be chargeable and once the agreed time limit is up we will update the client with our findings. We find this is the fairest approach for fault-finding work.

Common causes include misaligned satellite dishes, faulty LNBs, or cable problems. Our technicians can diagnose and fix these issues promptly.

If you experience pixelation, signal loss, or error messages on your DStv, you likely need a signal repair. Contact us for a diagnostic service.

Extraview allows you to connect multiple DStv decoders under a single subscription, enabling you to watch different channels on different TVs simultaneously.

The cost of an Extraview installation varies based on the number of decoders and the complexity of the setup. Contact us for a customized quote.

Yes, we offer satellite dish realignment services to ensure optimal signal strength and clarity.

Absolutely! We offer professional TV mounting services to enhance your viewing experience and save space.

Yes, we can assist with the relocation of your DStv system, ensuring everything is set up correctly at your new location.

LNBs typically last several years, but their lifespan can be affected by weather conditions. If you experience frequent signal issues, it might be time for a replacement.

DStv extra points allow you to watch DStv in multiple rooms. We install additional points to extend your viewing experience throughout your home.

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Here at the Ricus Electronics FAQ page, you’ll find answers to the most common questions about our services, including DStv installations, signal repairs, Extraview installations, and more. Our goal is to provide you with all the information you need to make the most of our services. If you have any additional questions or need further assistance, please don’t hesitate to contact us. We’re here to help!

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